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Public Works - Frequently Asked Questions

General street sweeping questions?

Please note that any correspondence with the City of San Juan Capistrano, along with attachments, may be subject to the California Public Records Act, and therefore may be subject to disclosure unless otherwise exempt.

Please checkout our Streets page or contact the Public Works Department at (949) 443-6337 or pwd@sanjuancapistrano.org.

How do I report a maintenance issue?

Please note that any service request correspondence with the City of San Juan Capistrano, along with attachments, may be subject to the California Public Records Act, and therefore may be subject to disclosure unless otherwise exempt.

Please contact the Public Works Department at (949) 443-6337 or pwd@sanjuancapistrano.org.

How do I report graffiti?

Graffiti removal on public property is performed by the Public Works Department Maintenance Division per City Ordinance 577. Graffiti on public property is generally removed within 24 hours of notification.

Please note that any service request correspondence with the City of San Juan Capistrano, along with attachments, may be subject to the California Public Records Act, and therefore may be subject to disclosure unless otherwise exempt.

Please contact the Public Works Department at (949) 443-6337 or pwd@sanjuancapistrano.org to report graffiti.

Graffiti removal on private property is the responsibility of the property owner and is enforced by the City’s Code Enforcement Division of the Community Development Department. For graffiti removal on private property, please contact Code Enforcement Division at (949) 443-6341 or codeenf@sanjuancapistrano.org or complete the Code Enforcement Violation Form.

Graffiti located along the freeway or somewhere in the Caltrans right-of-way, please contact Caltrans directly by calling its graffiti hotline (949) 936-3500.

How long does it take for graffiti to be covered after it is reported?

Whenever graffiti is viewed from any public right-of-way and the owner of the property consents, the City will cover the graffiti within 2 working days.

Where can I pay my water bill?

The City's water and sewer utilities have now transferred to Santa Margarita Water District (SMWD) for customers located in San Juan Capistrano and South Coast Water District (SCWD) for customers located in Dana Point. Please visit the Utility Billing Customer Service webpage for additional information and instructions for submitting payment to the appropriate agency.

Who do I call if I have a water leak or sewer spill?

The City's water and sewer utilities have now transferred to Santa Margarita Water District (SMWD) for customers located in San Juan Capistrano and South Coast Water District (SCWD) for customers located in Dana Point. Please visit the Utility Billing Customer Service webpage for regular business hours and emergency after-hours contact information for the appropriate agency. 

Who should I contact for parking control on public streets?

Please contact Police Services at (949) 770-6011 for vehicle abatement.

Who should I report illegal dumping to?

Please note that any service request correspondence with the City of San Juan Capistrano, along with attachments, may be subject to the California Public Records Act, and therefore may be subject to disclosure unless otherwise exempt.

Please contact the Public Works Department at (949) 443-6337 or pwd@sanjuancapistrano.org.

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