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Information and Resources for Residents Regarding Novel Coronavirus (COVID-19)


Your drinking water remains safe and reliable. COVID-19 has no impact on the quality or supply of your tap water. The City's Utilities Department is taking steps to ensure that water and sewer service to our customers will continue uninterrupted during this time of emergency. 

To report a water/sewer issue or for utilities engineering services, please contact the Utilities Department at (949) 234-4400 or submit a services request at:

Reminder - Never flush disinfecting wipes! The City's Utilities Department staff is working diligently to provide uninterrupted water and sewer service during this challenging time. You can support them by appropriately disposing of paper towels and disinfecting wipes. These items should always be disposed of in the trash and never flushed. According to the State Water Board, flushing wipes, paper towels and similar products down toilets will clog sewers, cause backups, and overflows at wastewater treatment facilities, creating an additional public health risk amid the coronavirus pandemic. 

Public Works: 

Public Works maintenance operations staff remain in the field responding to calls for service. To submit a service request please contact the Public Works Department at (949) 443-6337 or

Encroachment permits will be processed via e-mail. The application is available on the Public Works forms page and can be sent to to begin the process. 

Waste and Recycling Services: 

Orange County Landfills and Household Hazardous Waste Centers remain open during normal business hours. Materials Exchange Programs (MEPs) are currently closed until further notice in order to prevent the spread of COVID-19.  

We understand that many people are home and using this time to clean out their garages, cupboards, attics, etc. While spring cleaning is beneficial for everyone, proper waste disposal is just as important. Please remember that hazardous items need to be separated from your regular waste and taken to your nearby household hazardous waste collection center.

Please contact OC Waste and Recycling at or (714) 834-4000 for additional information and resources. 



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